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PRIVACY POLICY

1. Introduction
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products online.

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What Information We Collect
We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, billing/shipping address.

  • Payment Information: Credit card details or other payment method data via secure third-party processors.

  • Account Information: If you register for an account, we may store your username and password securely.

  • Device and Usage Information: IP address, browser type, access times, referring website addresses, and pages viewed.

  • Marketing Preferences: Preferences for receiving marketing materials and communications.

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3. How We Collect Your Information
We collect information when you:

  • Browse or interact with our website

  • Make a purchase or return

  • Sign up for our newsletter or marketing communications

  • Contact our customer support

  • Create or update your customer account

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4. How We Use Your Information
We use the information we collect for purposes including:

  • Processing and fulfilling your orders

  • Providing customer service and responding to inquiries

  • Sending order updates, shipping notifications, and marketing communications

  • Improving our website, products, and services

  • Preventing fraud and ensuring website security

  • Complying with legal obligations

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5. Disclosure of Your Information
We may disclose your personal information to:

  • Service providers involved in order fulfilment, delivery, payment processing, and customer service

  • Marketing partners (only with your consent)

  • Legal and regulatory authorities where required by law

  • Professional advisers such as accountants or legal counsel

We will never sell your personal information to third parties.

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6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies help us understand how visitors use our site and enable us to improve functionality and personalise your experience.

You may choose to disable cookies in your browser settings, but this may affect how the site functions.

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7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, encrypted payment gateways, and limited access to sensitive data.

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8. Access and Correction
You have the right to access and correct personal information we hold about you. If you wish to update your details or request access, please contact us using the information below.

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9. Marketing Communications
You can opt out of receiving promotional emails by clicking the "unsubscribe" link in our emails or by contacting us directly. Even if you opt out of marketing, we may still send you essential communications related to your orders.

10. International Data Transfers
Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your data is treated in accordance with Australian privacy laws.

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11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date".

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12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at info@67onsmith.com.au

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